Skip to main content

Access Assistance for Individuals

Our employees are always available to answer your questions. A personal consultation is also possible during office hours in the Berlin headquarters as well as in our regional offices. Please note that German is the official language on the phone. But you can write to us in English.

Opening and consultation hours

  • Monday to Thursday: 8am to 12am and 1pm to 5pm
  • Friday: 8am to 2pm

Address
Karl-Liebknecht-Straße 31/33
10178 Berlin-Mitte

Consultation by phone

  • Monday to Thursday: 8am to 5pm
  • Friday: 8am to 2pm

Phone
+49 (0)30 23 24-70 00

E-Mail: post@bstu.bund.de

Transport connection

  • Alexanderplatz
    Suburban train: S3 / S5 / S7 / S75
    Subway: U2 / U5 / U8
    Bus: 100 / 200 / 248 / M48 / JetExpressBus TXL
    Tram: M2 / M4 / M5 / M6
    Regionalexpress: RE1 / RE2 / RE7 / RB 14
  • Mollstraße/Prenzlauer Allee:
    Tram: M8
  • Subway Rosa-Luxemburg-Platz:
    Subway: U2